At Quanttrix Technologies, we are committed to providing high-quality research analyst services and maintaining the highest standards of transparency, integrity, and investor satisfaction.
Client queries or grievances may arise due to a lack of understanding, service-related concerns, delays in communication, operational issues, or any perceived deficiency in service. We encourage clients to reach out to us so that their concerns can be addressed promptly and effectively.
How to Raise a Query or Complaint
Clients may seek clarification regarding any service, research recommendation, stock recommendation, research call, model portfolio, or any other aspect of our services.
Queries and complaints may be submitted through the following channels:
Email: complaint@quanttrixcapital.com
Registered Office Address: 3rd Floor, Building 18, 24th Main Rd, 5th Phase, Nagaraja Garden, J P Nagar Phase 5, J. P. Nagar, Bengaluru, Karnataka 560078
To facilitate faster resolution, clients are requested to provide their name, registered email address, mobile number, and details of the grievance along with any supporting documents.
Resolution Process
Upon receipt of a complaint or grievance:
- The complaint shall be acknowledged by our team.
- The matter shall be reviewed and investigated internally.
- Additional information may be sought from the client, if required.
- A suitable response or resolution shall be provided within a reasonable timeframe in accordance with applicable regulatory requirements.
Escalation Process
If a client does not receive a response within 10 business days or is not satisfied with the resolution provided, the grievance may be escalated to:
Compliance Officer
Name: Abhishek Jha
Email: abhishekjha8968@gmail.com
Phone: +917888544738
The client can expect a response within 10 business days from the date of escalation.
SEBI SCORES Platform
In case the grievance remains unresolved, clients may lodge their complaint through the SEBI Complaints Redress System (SCORES).
SCORES is an online platform established by the Securities and Exchange Board of India (SEBI) to facilitate the redressal of investor grievances against SEBI-registered intermediaries.
Investors may register their complaints through the SCORES portal:
Investors may also access SCORES through the official mobile application made available by SEBI.
Investor Awareness
Investments in securities markets are subject to market risks. Investors are advised to carefully read all relevant documents, disclosures, and terms before making investment decisions.
Quanttrix Technologies remains committed to maintaining a transparent, responsive, and investor-centric grievance redressal framework in accordance with SEBI (Research Analysts) Regulations and applicable circulars.
